You agree that the information given is a true and accurate record. You or the responsible party, agree to be responsible for payment of fees at the time of service. Any expenses, costs of disbursements incurred by Cranbourne North Dental shall be paid by the responsible party listed in the details I have given.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
In some instances, a deposit/pre-payment will be required and will be advised accordingly. Failure to attend any appointment or cancellation without sufficient notice may result in this deposit being forfeited and/or a fee being charged and a further deposit requirement for any future appointments.
Surcharges will be applied to all Credit Card and any Contactless payments (including tapping with a debit card). Any refunds processed will be issued less the surcharge. If a Payment Plan is used, refunds of unused deposits will be adjusted to account for any applicable pro-rata payment plan fees.
Use of AI for Documentation
By attending appointments, you consent to the recording of consultations for the purpose of creating transcriptions of patient notes, referrals, or other documents through AI software. All transcriptions undergo review by our qualified clinicians to ensure accuracy and compliance with applicable privacy laws and regulations. These recordings and transcriptions are securely stored and managed in accordance with relevant data protection standards.
Call Recording
Telephone calls with our team may be recorded for quality assurance, training, and service improvement purposes. All recordings are stored securely and used exclusively for these purposes in strict compliance with applicable privacy laws and regulations.
CCTV Use
Our premises are monitored by closed-circuit television (CCTV) systems for the purposes of ensuring the safety and security of patients, staff, and property. CCTV footage is securely stored and used only for security-related purposes in accordance with applicable privacy regulations.
While we endeavour to provide patients with a courtesy reminder for their appointments, it is ultimately the patient’s responsibility to remember the appointment time. Our practice requires 48 hours notice for changes for all appointments. Failure to give adequate notice may result in a fee charge.
We pride ourselves with providing the best service possible. However, if for any reason you are dissatisfied with our service, please contact our practice directly at (03) 5933 2766 or email us at info@cranbournenorthdental.com.au.
We abide by the Australia Charter of Healthcare Rights.
Cranbourne North Dental respects your privacy and handles all personal information in accordance with the Privacy Act 1988.
We collect your information to provide dental services, and we will keep it secure and confidential. If required, we may share your information with other health practitioners for referrals or second opinions, or to outside agencies if legally mandated. Cranbourne North Dental and its affiliates may also use your information for health service promotions or purposes permitted under the Privacy Act.
We primarily collect personal information directly from you through medical history forms or service enquiries but may also use other sources to improve health-related services. Anonymous images of your teeth may also be used for record-keeping, treatment planning, social media and website posts and practice portfolios.
By providing your information, you agree that Cranbourne North Dental may:
For more information, refer to Cranbourne North Dental’s Privacy Policy at www.cranbournenorthdental.com.au/terms-privacy or contact us via email or mail to 27 Linden Tree Way, Cranbourne North VIC 3977
This form will be signed, and a copy will be kept digitally. This form must be signed by the patient or a parent/guardian if under 18 years old.
At Cranbourne North Dental, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Cranbourne North Dental is a secure server software that encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (Personal Data).
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Cranbourne North Dental, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Cranbourne North Dental, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@cranbournenorthdental.com.au and we will respond within 72 hours.
Monday:
9:00 am - 6:00 pm
Tuesday:
8:30 am - 6:00 pm
Wednesday:
8:30 am - 6:00 pm
Thursday:
8:30 am - 6:00 pm
Friday:
8:30 am - 5:00 pm
Saturday:
9:00 am - 1:00 pm
Sunday:
Closed
Established in 2016, Cranbourne North Dental was conceived with the mission to deliver comprehensive and compassionate care to the local Cranbourne community.
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